1. What we collect

When you register: your name, email address, mobile number, country code and, if given, a referral code. When you verify: a government-issued photo ID, a selfie and the details on those documents. When you use the platform: your deposit transaction hashes, payout address, allocations, balances and transaction history, support messages, and technical data such as IP address, browser type and the times you sign in.

2. Why we collect it

• To create and operate your account and send you your login details.
• To verify your identity before withdrawals, which protects you from account takeover and keeps the platform free of money-laundering risk.
• To credit deposits, process allocations and pay withdrawals.
• To calculate referral rewards and show you your team.
• To answer support tickets and notify you of security-relevant events on your account.
• To detect fraud, duplicate accounts and misuse.
• To meet legal obligations, including anti-money-laundering and sanctions requirements.

3. Identity documents

Your ID and selfie are used only to verify that you are who you say you are and that you match the account. They are stored encrypted, accessible only to the compliance team, and are never used for marketing or shared with other members. We may use a specialist verification provider to check documents; such providers act on our instructions and under contract.

4. Blockchain data

Deposit and withdrawal transactions take place on public blockchains. The transaction hash, the addresses involved and the amount are permanently and publicly visible on those networks by their nature. We record the hash against your account to verify and evidence each transfer. We do not publish any link between your identity and your addresses.

5. Who we share it with

We do not sell your personal information. We share it only with: service providers who help us run the platform (hosting, email delivery, identity verification) under contract and only for that purpose; exchange venues and validators to the extent needed to operate products, which does not include your identity; professional advisers; and law-enforcement or regulatory authorities where we are legally required to. Your referrer can see your user ID, registration date and allocation status in their team view, but not your contact details or documents.

6. Cookies and analytics

The website uses a session cookie to keep you signed in and strictly necessary cookies for security. We use privacy-respecting analytics to understand which pages are used; this does not involve advertising networks. Live market prices on the home page are fetched from a third-party price service; that request discloses your IP address to that service in the same way loading any website does.

7. Retention

Account and transaction records are retained for as long as your account is open and for the period afterwards that anti-money-laundering and tax laws require, typically five to seven years. Identity documents are retained for the same period and then deleted. Support messages are retained for two years. Technical logs are retained for ninety days unless needed for a security investigation.

8. Security

Personal data is stored on access-controlled systems with encryption at rest and in transit. Identity documents are held separately from operational data. Access is limited to staff who need it for their role and is logged. No system is perfectly secure; if we become aware of a breach affecting your data we will notify you as described on the Security & Custody page and as required by law.

9. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to ask us to delete it, to restrict or object to certain processing, and to receive a copy in a portable format. You can update most account details yourself in the dashboard. For anything else, email privacy@vadixworld.com. We may need to verify your identity before acting, and some data must be retained by law even after a deletion request.

10. Marketing

We send operational emails about your account, deposits, withdrawals and security events; these are part of the service and cannot be switched off while your account is open. We send product and platform updates only if you opt in, and every such email has an unsubscribe link. We never share your details with third parties for their marketing.

11. Changes and contact

We may update this policy. Material changes are notified in your dashboard and by email. Questions and requests should be sent to privacy@vadixworld.com or through the contact page.