Help Centre

Straight answers about accounts, deposits, products, rewards and withdrawals. Written by the people who run each part of the platform. If something is still unclear, open a ticket and a human will reply.

Account & KYC

Getting set up

A working email address, a mobile number and a password. If somebody introduced you, add their referral code; it is optional and changes nothing about your terms. Your user ID and password are emailed to you as soon as the account is created.

Upload a government-issued photo ID and a selfie from the KYC page of your dashboard. You can register, explore and deposit before verifying, but no withdrawal is released until KYC is approved. Verification usually completes within one working day; blurry images are the most common reason for a delay.

No. One verified person, one account. Duplicate accounts are closed and any referral rewards attached to them are reversed. If you want to separate allocations, use different products or tiers within the same account; the dashboard reports each separately.

Use the password reset on the sign-in screen. You will need your registration number and either your registered mobile number or email address. If you no longer have access to either, open a support ticket from the contact page and we will verify you another way; expect this to take longer, deliberately.

Deposits

Funding your account

USDT only, on BNB Smart Chain (BEP20), Ethereum (ERC20) or Polygon. The deposit screen lists the accepted networks and shows the address with a QR code. Sending any other token, or USDT on a chain that is not listed, may result in permanent loss.

After you submit the transaction hash, the payouts team verifies it on the block explorer and credits your fund wallet, normally within a few hours and always within one working day. The chain confirmation itself takes seconds to minutes depending on the network and the fee you paid.

Whichever your wallet or exchange supports with the lowest fee. BEP20 and Polygon are usually cheapest; ERC20 is the most widely supported but costs more in gas. The platform treats USDT identically regardless of the chain it arrived on.

There is no minimum to deposit, but each product and tier has a minimum allocation, shown on its screen in the dashboard. Deposit what you intend to allocate plus a little for the network fee on withdrawal later.

Not directly. Buy USDT on a regulated exchange of your choice and send it to the platform address. This keeps the fiat on-ramp with a regulated venue and keeps every platform deposit verifiable on-chain.

Products

Portfolios, quant, staking and the desk

It depends on the product, the tier and above all on the market. Staking pays whatever the network pays, net of our disclosed spread. Managed portfolios and quant strategies have positive and negative periods. Current rates and historical results are shown in the dashboard before you allocate, and no figure anywhere on this platform is a guarantee of what comes next.

Yes, and most members do. One USDT balance can be split across a managed portfolio, the quant book and staking in any proportion. Each allocation is reported separately so you can see how each is performing. See the product comparison.

A managed portfolio holds a diversified basket of spot assets and rebalances it on a schedule; its value tracks the market, cushioned by a stablecoin buffer. The quant book runs systematic trading strategies, several of which are market-neutral, under hard loss limits. One is long-term ownership; the other is active strategy.

A performance share on gains above the previous high-water mark for portfolios and quant; a disclosed spread on staking rewards; and a flat network fee at cost on withdrawals. No deposit fee and no management fee. Exact percentages are shown per product in the dashboard.

No. The Trader Desk is research and tooling for people who trade their own exchange account. Vadix never holds your trading capital or your API keys for that product, and nothing it sends is a signal to copy.

Referral rewards

Introducing others

On your dashboard home, next to your user ID, with a copy button and share options. Your referral code is the same as your user ID.

A direct bonus when a referral allocates, a team level bonus on the earnings generated at each level of your team down to a published depth, and fixed milestone rewards when team business volume crosses defined targets. Rates, depths and targets are listed in the dashboard. See Referral Rewards.

Not for the direct bonus. Some team levels and milestones require your own account to be active, which is stated next to each. Nobody is ever required to buy anything to take part.

Anything that promises a return, gives investment advice, hides the risk, or involves you handling someone else's funds or creating an account for them. These are conditions of the programme; breaching them forfeits rewards and can close the account.

Withdrawals

Getting funds out

Complete KYC, register a USDT payout address and confirm it with the emailed code, then request a withdrawal from the dashboard. The team reviews it and pays on-chain; the transaction hash appears in your withdrawal history.

Typically within one working day for standard amounts. Larger withdrawals require a second approver and can take longer. Managed-portfolio withdrawals settle at the next processing window, and fixed-term staking positions become withdrawable at maturity. Current timings are shown on the withdrawal screen.

The usual reasons: KYC not yet approved, payout address not yet confirmed, a recent change to the payout address that restarted verification, or the amount exceeding the balance available outside locked positions. The withdrawal screen states the reason; if it does not, open a ticket and quote the request ID.

A flat network fee to cover the on-chain transfer, shown before you confirm. There is no percentage fee on withdrawals.

Risk & safety

The uncomfortable questions

Yes. Digital assets are volatile and can fall sharply and stay down. Managed portfolios, quant strategies and staked positions are all exposed to that. Risk limits reduce the damage of a bad period; they do not eliminate it. Read the Risk Disclosure before allocating anything.

Vadix is a digital asset platform and operates under the laws of its jurisdiction of incorporation. Digital asset services are regulated differently, or not at all, in many countries, and platform assets are not covered by any deposit-protection scheme. You are responsible for confirming that using the platform is lawful where you live. If regulatory status is material to your decision, ask us in writing before you deposit.

In Vadix custody: the majority in multi-signature cold storage, a small operational balance in a hot wallet for payouts, strategy capital on exchange venues in the amount needed, and staked assets delegated to vetted validators. The Security & Custody page describes each in detail.

Assume not. Vadix will never message you first asking for your password, seed phrase, a transfer to a personal wallet or a "fee" to release a withdrawal. Genuine communications come from the vadixworld.com domain and are mirrored in your dashboard notifications. Forward anything suspicious to security@vadixworld.com.

The answer we will never give

Nobody at Vadix will tell you a return is guaranteed, that a strategy cannot lose, or that your capital is protected from the market. If you hear that from someone using our name, it did not come from us.

Still stuck?

Open a ticket and a person will reply

Include your user ID and, for deposit or withdrawal questions, the transaction hash or request ID. It halves the time to an answer.